Frequently asked questions
Browse our FAQs before contacting support — most answers are here.
What should I do if I have any technical difficulty using this service?
We do our best to ensure that you never have to face any technical difficulty. However, we are also ready to handle any such situation by supporting you through our expert and experienced help desk staff.
What happens if I lose or forget my login details (username and password) for this tracking application?
You can easily retrieve your login details (username, password, or both) through our help desk. You can recover your username and password and reset them accordingly with our online help desk support.
Do I need to register in order to use the service?
You do not need to register in order to use our service. All you need to enter is the phone number you want to track and the country, and you are ready to go.
Are the details in contact forms stored?
We store the details entered for a limited period of time, for support purposes only.
Do you collect personal information or GPS data?
We don’t collect personal information or GPS data, so you don’t have to look over your shoulder when using our service.
Can I sue you for breaking up my marriage or infringing on my privacy?
Our terms of use clearly state that users of the mobile tracker are solely responsible for their actions while using our service.
Is there any membership fee?
We do not charge a membership fee. However, this service is only free for a period of 3 months, after which it becomes premium.